Dans le cadre de mon Dplacement professionnel a porto jai loue une voiture (mon entreprise est partenaire de Hertz) et l'agence s'est permise non seulement de prlever une somme errone mais en plus sur mon compte personnel !! Un vrai scandale !! 600 pour une location dune voiture classique sur 2 jours !! Et quand on les appelle pour une explication c'est limite si on ne vous insulte pas Au tlphone !
Lixo! Ficam tentando te empurrar um carro mais caro do que vc reservou. Provavelmente eles nao possuem o carro alugado e nao querem dar o upgrade gratuito. Me prenderam 50min e foram dando valores cada vez mais baixos. Comearam me oferecendo o carro que tinham por um valor absurdo a mais. Nunca mais alugo com eles. Lixo! Atendente pssima e grosseira.
As a President's Circle Club member I was appalled with the lack of professionalism on Hertz Porto Airport branch. It all started with me requesting beforehand for a certain type of vehicle (a small SUV as I recently hurt my knee and I still struggle to get in/out of some "sportier" cars, but to an SUV I can get in/out without any help), just to be given a completely different one, when asked for the vehicle I had requested, they told me that they didn't had any and if I wanted to take a slightly bigger one I would need to pay 180 euro extra for it (a Nissan Qashqai) as unlike in the UK my President Circle upgrade would not be enough to get that one as an upgrade. I went to check the car that they had prepared for me (Fiat Tipo SW Diesel), and really... it was completely battered and full of scratches (that were not listed on their Vehicle Inspection report and I had to point every single one of them and have them taking photos of it), and it got so ridiculous and frustrating that I almost snapped out and went inside the building to ask to talk with a Supervisor because things were getting ridiculous. After a bit of hustle and bustle between him and the other employees, they decided to give me the slightly bigger vehicle and off I went to my holidays with almost a 2 hour delay caused by a completely chaotic and unprofessional team on the branch.Out of this, I would say that the only person that saved Hertz from having 1 start only was a young guy called Bruno that actually was really nice and patiently went around with me and took pictures of all the scratches and fully understood the underlying issues of having to go through that.But in a nutshell, if you value your mental sanity, and don't want to start your holidays with the wrong foot, please get your car from somewhere else (as there are Avis, Sixt, Europcar and so on next door to Hertz).
Razoavelmente bom
Pssima experincia! Me empurraram um carro mais caro do que eu tinha reservado e Ainda tiveram a cara de pau de dizer que o carro era aquele mesmo! Acrescentaram servios os quais eu no havia solicitado e quando pedi p retirar tais servios foi uma burocracia danada! No final o carro saiu pelo dobro do que eu havia reservado! Nunca mais!
Hertz Aluguer de Viaturas - Porto (Aeroporto) é Portugal Aluguer de carros com sede em Sá, Aveiro. Hertz Aluguer de Viaturas - Porto (Aeroporto) está localizado na Aeroporto Francisco Sá Carneiro, 4470-995 Maia, Portugal.
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